Privacy Policy

Last updated: January 2026

At Sapphire Stitch, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, and protect your information when you visit or make a purchase from our website.

Information We Collect

When you visit our website, we may collect certain information about your device and browsing activity, including:

  • Your IP address

  • Browser type and device information

  • Pages you visit and how you interact with our website

  • Cookies and similar tracking technologies

When you place an order or contact us, we may collect personal information including:

  • Name

  • Email address

  • Shipping and billing address

  • Phone number

  • Payment details (processed securely through our payment providers)

How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Communicate with you regarding purchases or enquiries

  • Provide customer support

  • Improve our website and services

  • Prevent fraud and ensure website security

  • Send updates or promotional communications (if you have opted in)

Sharing Your Information

We may share your information with trusted third parties only when necessary to operate our business, including:

  • Payment processors

  • Shipping and delivery providers

  • Website hosting and ecommerce platforms

  • Analytics and marketing services

These providers only receive the information necessary to perform their services and are required to protect your data.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience and understand how visitors use our site.

Cookies may help us:

  • Remember your preferences

  • Improve website functionality

  • Analyse website traffic and performance

You can control or disable cookies through your browser settings.

Data Security

We take reasonable measures to protect your personal information from unauthorised access, misuse, or disclosure. All payment transactions are processed through secure, encrypted payment gateways.

Your Rights

Depending on your location, you may have the right to:

  • Access the personal information we hold about you

  • Request corrections to inaccurate information

  • Request deletion of your personal data

  • Withdraw consent for marketing communications

To exercise any of these rights, please contact us using the details below.

Third-Party Links

Our website may contain links to other websites. We are not responsible for the privacy practices or content of those third-party websites.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please contact us through our Contact Us page.